The concept behind this approach is to reduce the variation in processes. It’s a methodology, which aims at improving process and increasing customer satisfaction (Both internal & external). Six Sigma is a measurement-based strategy for process improvement. Let’s understand Six Sigma to get better clarity on this method. The best way to improve the result is to improve the process. To overcome, they need to implement the best methodology and tools to analyze and control the process. Managers face challenges in improving the quality and efficiency of the business. Six Sigma process enables an organization to measure the number of “defects†in a process, methods to eliminate them and get close to “zero defects†as much as possible. Sigma is also known as standard deviation of the process from its mean. The Greek letter “Sigma†a statistical term measures how much a given process deviates from perfection. Six sigma is a logical structured approach to improve business processes. With six sigma methodology, you can improve this process performance. Define process metrics to measure process performance. Hence, identify critical success factors for your business process. The philosophy behind six sigma approach is: Is six sigma really applicable, as we don’t observe any process defect? When should we start six sigma project in our organization?ĭo we wait for any customer complaint or any outside view about process issues? How should we start six sigma project in our organization? During my Six Sigma training sessions, frequently I come across some questions from participants.
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